Shipping policy

Effective Date: 17-7-2026

At BB4LIFE BASKETBALL, we want every order to arrive smoothly and every customer to feel confident shopping with us. This Shipping & Returns Policy explains how orders are processed, delivered, returned, exchanged, and refunded.

By placing an order through our website, you agree to the terms outlined below.

Order Processing

Orders are typically processed within [2 to 5 business days] after payment is successfully completed.

Processing times may be longer during:

• Holidays
• Product launches
• Promotional periods
• High-volume tournament seasons
• Severe weather or unexpected business interruptions

Business days do not include weekends or federal holidays.

Once your order has been prepared for shipment, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times begin after your order has been processed.

Standard domestic shipping generally takes approximately [3 to 10 business days], depending on the destination, carrier, and shipping method selected at checkout.

All delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, incorrect address information, holidays, or circumstances outside our control.

We will make reasonable efforts to ship orders within the timeframe displayed at checkout. When an unexpected delay affects shipment, customers may be offered the choice to accept the revised timeline or cancel the affected order for a refund, as required by applicable law.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

• Order size and weight
• Delivery address
• Selected shipping method
• Available carrier rates

Customers are responsible for reviewing all shipping charges before completing their purchase.

Any available free shipping promotions will be subject to the terms shown at the time of purchase.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Please review your information carefully before submitting an order. BB4LIFE BASKETBALL is not responsible for delays, failed deliveries, or additional carrier charges caused by incorrect or incomplete address details.

Contact us as soon as possible if an address needs to be corrected. Changes cannot be guaranteed once an order has entered processing or shipment.

Tracking and Delivery

Tracking information will be sent to the email address provided during checkout when tracking is available.

Tracking updates are controlled by the shipping carrier and may take time to appear after the label is created.

Once a package is marked delivered, customers should check:

• The mailbox or delivery area
• Building reception or front desk
• Household members
• Neighbors
• Any secure location used by the carrier

Customers should also contact the shipping carrier directly when tracking shows delivery, but the package cannot be located.

Lost, Stolen, or Damaged Packages

BB4LIFE BASKETBALL is not responsible for packages that are stolen after confirmed delivery.

If an order appears lost in transit, please contact us at beball4life@icloud.com. We will review the tracking information and help determine the appropriate next step.

If an item arrives damaged, defective, or incorrect, contact us within [7 days] of delivery. Please provide:

• Your name
• Order number
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging, when relevant

Approved claims may be resolved through a replacement, exchange, refund, or another reasonable solution.

Return Eligibility

We accept eligible returns requested within [30 days] of delivery.

To qualify for a return, an item must be:

• Unworn
• Unwashed
• Unused
• Free from stains, odors, hair, and damage
• Returned with original tags and packaging when applicable
• Accompanied by proof of purchase

Items showing signs of wear, washing, alteration, or misuse may be declined.

Nonreturnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Final-sale merchandise
• Clearance products
• Gift cards
• Customized or personalized items
• Items returned after the stated deadline
• Products without original tags
• Worn, washed, or damaged merchandise

Any exceptions will be clearly stated on the applicable product page or promotion.

Starting a Return

Before mailing a return, contact us at beball4life@icloud.com with your order number and reason for the request.

Do not send merchandise back without return instructions or authorization. Unauthorized returns may be delayed, refused, or sent back to the customer.

Approved return instructions will include the appropriate return address and any additional requirements.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping fees are generally nonrefundable.

We recommend using a trackable shipping service and keeping the receipt until the return has been completed. BB4LIFE BASKETBALL is not responsible for return packages lost or damaged in transit.

Exchanges

Eligible items may be exchanged for another size, color, or available product.

Exchanges depend on current inventory and cannot be guaranteed. When the requested replacement is unavailable, we may offer store credit, a refund, or another available option.

Customers may be responsible for return shipping and replacement shipping unless the original item was damaged, defective, or incorrect.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow [5 to 10 business days] after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges, gift wrapping, expedited delivery fees, and other non-product charges may be nonrefundable unless required by law, or the return resulted from our error.

Clear return deadlines, shipping responsibilities, and refund conditions help customers understand the available resolution before making a purchase.

Order Cancellations

Contact us immediately if you need to cancel an order.

We will make a reasonable effort to accommodate the request, but cancellation is not guaranteed after processing begins. Orders that have already shipped must follow the standard return process.

Contact Us

Questions about shipping, returns, exchanges, or refunds may be directed to:

BB4LIFE BASKETBALL

Email: beball4life@icloud.com

Phone: (509) 703-0305

Address: PO BOX 501 Kettle Falls, WA 99141